Remote Assistance: How does it work? Once the Technician directs you to click the <CONNECT> link below; a secure encrypted 'tunnel' is created through the internet which then identifies you to the Technicians computer. Once your 'incoming call' is accepted, he can then see, & work on your PC as if he was right there in person. Is it secure? Please see the FAQ's at the bottom of the page   Please Note: Unless the Technician directs you to connect immediately, please ring or book your online support first. Security FAQ's 1/ The call is always initiated by you as an 'outbound' request. Once the session is ended; either by you or the Technician, he cannot reconnect back without your permission or involvment. 2/ Each connection is encoded using 40bit MSRC4 encryption making it secure from any 3rd party prying eyes. 3/ Your personal information is just as secure & confidential as it would be if you had the Technician present in your home or place of business.